Privacy Policy

1. Overview

Scraplift ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website scraplift.in or use our doorstep scrap pickup services in Ludhiana, Punjab, India.

By using our Service, you consent to the practices described in this policy. If you do not agree, please do not use our Service.

2. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, phone number, email address, address (including pincode), and any other information you provide when booking a pickup or creating an account.
• Item Details: Information about the items you wish to sell (type, brand, condition, approximate weight, photos).
• Transaction Data: Payment details (UPI, bank transfer, or cash records), pickup history, and feedback/reviews.
• Usage Data: IP address, browser type, device information, pages visited, and time spent on our Platform.
• Location Data: Your approximate location based on IP or GPS (when you grant permission) to serve Ludhiana-area pickups.

We collect this information only with your consent and only as necessary to provide our services.

3. How We Use Your Information

We use your information to:

• Process and schedule your doorstep scrap pickup.
• Provide instant payment via UPI, bank transfer, or cash.
• Communicate with you about your pickup status and service updates.
• Improve our services, Platform, and customer experience.
• Send promotional offers (only with your explicit consent).
• Comply with legal obligations and prevent fraud.

We do not sell your personal data to third parties.

4. Sharing & Disclosure

We may share your information only in these limited circumstances:

• With Agents: To facilitate your pickup and payment.
• With Service Providers: Third-party vendors who help us operate our Platform (e.g., hosting, payment gateways). They are contractually bound to protect your data.
• Legal Compliance: If required by law, court order, or government authority in Ludhiana, Punjab, or India.
• Business Transfers: If we undergo a merger, acquisition, or asset sale, your data may be transferred to the new entity.

We never share your data for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit (SSL/TLS).
• Access controls and restricted employee access to data.
• Regular security assessments and vulnerability scanning.
• Secure data wiping for devices you sell (laptops, phones) — on request.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we strive to protect your data diligently.

6. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience on scraplift.in. Cookies are small text files stored on your device. We use:

• Essential cookies: For basic site functionality (e.g., booking flow, authentication).
• Analytics cookies: To understand how visitors use our site and improve it (via services like Google Analytics).
• Preference cookies: To remember your settings and preferences.

You can manage cookie preferences in your browser settings. Disabling non-essential cookies may affect some features.

7. Your Rights

Under Indian law (and applicable privacy frameworks), you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal retention requirements.
• Restriction: Limit how we use your data in certain situations.
• Data Portability: Receive your data in a structured, commonly used format.
• Withdraw Consent: Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at the details in Section 10.

8. Children's Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by:

• Posting the new policy on this page with a revised "Last updated" date.
• Sending an email notification (if we have your email address).

Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Privacy Policy.

Last updated: 10 September 2026

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

We will respond to your request within 30 days as required by law.